Customer Support

Contact Information
For any inquiries, concerns, or assistance, our customer support team is available to help you. You can reach us through the following contact details:

Bipolar Berlin GmbH
Erkelenzdamm 59-61
10999 Berlin, Germany
Email: mail@bipolarberlin.com
Phone: +49 176 436 789 10

Our support team is available during our regular business hours. We strive to respond to all inquiries as quickly as possible.

Returns & Exchanges
If you wish to return or exchange a product, please follow these steps:

1. Contact our customer support team at mail@bipolarberlin.com with your order number and reason for the return.
2. You will receive a return authorization and further instructions.
3. Ship the item(s) to our returns department at:
   Returns Address:
   Majamo GmbH
   Returns Department: Bipolar Berlin
   In der Welle 16
   49565 Bramsche, Germany
4. Once we receive and inspect the returned product, we will process your exchange or refund.

Please note that items must be returned in their original condition and packaging within the specified return period. Shipping costs for returns may apply unless otherwise stated.

Shipping Information
We ship worldwide and aim to process all orders within 1-3 business days. Delivery times vary depending on your location:

• Germany: 2-5 business days
• EU: 4-10 business days
• International: 7-21 business days

Once your order has been dispatched, you will receive a tracking number via email. If you experience delays or issues with your shipment, please contact us.

Order Modifications & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at mail@bipolarberlin.com. We can make changes or cancel an order only if it has not yet been shipped.

Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately with the following details:

• Order number
• Photos of the product and packaging
• Description of the issue

We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

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